A. General provisions

Preamble:

The following general provisions apply to the entire range of services offered by Sportcenter Stork AG.

To the extent that there are provisions hereinafter contained in Chapters B, C and D which conflict with the "General Provisions", the provisions in Chapters B, C and D shall apply.

1. Conclusion of contract

A contract shall be concluded between Sportcenter Stork AG (“Stork”) and the customer as soon as Stork confirms a booking request in writing, electronically or verbally.

If the customer does not object to the listed conditions immediately upon receipt of this confirmation, they will count as approved.

2. Prices

Our prices generally include any mandatory VAT (value added tax).

The price list for our entire range of products can always be viewed at www.sportcenter-stork.ch. Price changes may apply from the date of electronic publication. The date of the confirmed booking is decisive for the price of a service.

Discounts given by Stork are not cumulative. The highest discount in each case applies.

3. cancellation or postponement of confirmed reservations

Confirmed reservations can in general not be cancelled and must therefore be paid by the customer. The management may provide exceptions to this rule in individual cases, in the interest of the customer.

Confirmed reservations may be postponed or assigned to a third party. The contracting partner, however, will in any case remain by the person who originally made the reservation.

In the case of cancellations made by Stork’s management, the client has the option to cancel or postpone the reservation.

4. Invoicing

Reservations as well as any shop purchases are to be paid in cash or electronically before using the courts.

Invoicing for other services must be paid within 30 days of the date of issue. In the event of late payment, an additional fee of 5% will be added.

5. Insurance of the participant

The customer uses Sportcenter Stork AG’s facilities at his/her own risk. It is the customer’s responsibility to have sufficient insurance against potential accidents.

6. Opening hours

The Sportcenter is in general open as follows:

Monday until Friday:   08:00 -22:00

Saturday & Sunday:    09:00 - 18:00

Holidays:

Easter Monday, 1st May, Ascension Day, Whit Monday und 1st August:            10:00 - 16:00

24th December 31st December und 2nd January:                                                      10:00 - 16:00

Good Friday, 25th December, 26th December und 1st January:                              closed

The management can change the opening hours at any time with 4 days’ notice. Such changes are published at the reception in the center and on our homepage (www.sportcenter-stork.ch).

7. Allocation of courts

The customer has in general no claim for a specific court. Stork will take Customer requests into account wherever possible but has the right to change the allocation of courts at any time – even at short notice. In the event of such changes, the Client is not entitled to any refunds or compensation.

8. Conduct in Sportcenter Stork

The relation between customers and Stork is based on kindness, tolerance, and correct conduct in every respect. Stork reserves the right to suspend customers from the use of the Sports Center for a limited or unlimited period for those who do not comply with the rules of conduct.

It is prohibited:

- to smoke or consume drugs of any kind on the premises of Stork (including the Wintergarten Restaurant). Regarding the consumption of alcohol, the legal regulations apply (protection of minors).

- taking, administering, or allowing the administration of substances which are considered illegal according to the current doping list (except for medical indications). The doping list can be viewed at www.antidoping.ch.

- to be in the rest rooms as a non-player

- to be on the tennis- or squash courts as a non-player.

- to make public disparaging and/or unobjective remarks about fellow players, coaches or third parties.

- to violate the rules of sportsmanlike conduct in general.

- to enter the courts or squash courts with dirty or unsuitable shoes (e.g. leaving marks).

- Entering the sports center with uncleaned shoes after using the clay courts

9. Use of the parking spaces

The parking spaces are exclusively available to customers and visitors for the duration of their stay at Sportcenter Stork.

There is a maximum speed limit of 10 km/h (children!) on the entire sport’s centre premises.

10. Liability issues

 Valuables must not be left unattended in the rest rooms. Wallets or valuables can be deposited at the reception for the duration of the stay. Stork is under no circumstances liable for lost or stolen items.

Visitors who cause damage or contamination to the facility are fully liable for their removal.

11. Complaints

 Stork is always receptive to objective criticism. However, this must generally be communicated verbally or in writing to a member of the management team ( info@sportcenter-stork.ch).

12. Place of jurisdiction

 The courts in the Oetwil am See jurisdiction are responsible for any dispute between Stork and customers.

13. Storkpasses and semester courses

 The Storkpass does not entitle Storkpass holders to any discounts in the context of semester courses.

B. Special regulations for fixed court tenants

 1. Definition Fixcourt (Fixed court)

 Registrations for a fixcourt must strictly be made in writing. A fixcourt is a tennis- or a squash court which is exclusively available to the player for a certain period for the duration of a season. The fixcourt rental includes the court usage for a specific time, but not the use of a specific court.

The agreement can be made for an outdoor court, a covered sand court or an indoor court. The reservation of a fixcourt is in general binding for the entire season. Stork can allow exceptions according to capacity.

2. Regulation in the event of non-use

 The non-use of a court, for whatever reason, does not in any case lead to any compensation or replacement claims. However, a maximum of two hours can be postponed, for whatever reason, if Stork is notified of the cancellation at least 24 hours before the start of the reserved hour and Stork has free courts.

The client has the right, after notifying Stork, to make the rented court available to third parties.

If Stork cannot provide a fixcourt for operational reasons, a reimbursement or a rebooking can be made in cooperation the client’s request.

The management reserves the right to dispose of the courts for special occasions (tournaments, events). All fixed tenants will be informed in time and will be offered an equivalent playing time.

C. Special regulations for holders of Storkpasses

 1. Types of passes

The following Storkpasses are offered:

- the Storkpass Tennis

- the Storkpass Squash

- the Storkpass breakfast

2. Validity

The pass entitles the holder (and only this person) to unlimited use of a tennis- or a squash court for a period of 6 months, depending on the season (e.g. breakfast pass) or one year (other passes) from date of issue.

3. Other costs

If the reserved court of a Storkpass holder is also used by players who are not holders of a corresponding pass, the non-holder of the pass will also be charged 50% of the applicable court price.

4. Court reservations

The court offer depends on availability. Storkpass holders can reserve their courts for 4 hours at a maximum of 4 weeks in advance.

Reserved but unused courts do not entitle to any kind of compensation.

The Storkpass is only valid if the holder plays on the reserved court himself. If this is not the case, the user must pay the full court fee.

D. Special regulations for tournaments

1. Special regulations for tournaments

For all tournaments held on the Stork’s facilities, the Swisstennis regulations apply without restriction.

At least one official is present at every tournament for the duration of the tournament. All participants must always follow the instructions of the official. Violations of the tournament regulations can be reported to Swisstennis.

2. Property rights of Stork

Stork can issue additional instructions for all tournament participants and their accompanying persons at any time. If these are not followed, a temporary or unlimited entry ban can be issued after a warning has been issued by Stork.

3. Special regulations

During the tournament, only players, referees and Stork’s staff are allowed on the tennis courts. On the outdoor courts, spectators must stay in the assigned spectator areas.

Any interference with the game or with those involved in the game is strictly prohibited.

Version 02.12.2021